📋 Legal Documents

Casinor Terms & Conditions — Your Rights and Responsibilities, Clearly Explained

We recommend reading these terms before using Casinor. This page covers all the rules around accounts, payments, bonuses, and betting — written in plain, easy-to-understand language.

Last Updated: January 2026
This document contains
Account Registration & Eligibility Deposit & Withdrawal Policy Bonus & Promotion Terms Betting & Gaming Rules Account Closure & Appeals Process
Table of Contents

Responsible Gaming Privacy Policy

Why should you read these terms?

By using Casinor's website or any of its services, you agree to these terms and conditions. We encourage you to read them — they clearly outline both your rights and your responsibilities.

We know most people would rather skip the legal fine print. That's why Casinor has made every effort to keep these terms as clear and straightforward as possible. If anything is unclear, feel free to reach out to our support team directly.

Please note: Casinor is strictly for users aged 18 and above. Minors are prohibited from opening or using an account. Providing false information during age verification will result in permanent account closure.

The 6 Core Pillars of Casinor's Terms & Conditions

Eligibility & Age
You must be at least 18 years old to open an account at Casinor. Large withdrawals will not be processed without age verification.
Payment Security
All transactions via Mobile Pay, Nagad, and Rocket are fully encrypted. Third-party cards or accounts are not permitted.
Fair Use of Bonuses
Every bonus comes with wagering requirements. Claiming bonuses through multiple accounts or false information is considered fraud.
Account Security
Keeping your password and login credentials confidential is your responsibility. Allowing others to access your account is a violation of these terms.
Fair Betting
Match fixing, use of bots, or any attempt to gain an unfair technical advantage are grounds for account termination.
Responsible Gaming
Casinor gives you tools to set your own entertainment limits. Please play responsibly.
Section 1

Account Registration & Eligibility

To open an account at Casinor, you must meet the following requirements:

  • You must be at least 18 years of age.
  • The name, date of birth, and contact details provided at registration must be accurate and kept up to date.
  • Each person may only hold one account. If multiple accounts are found to belong to the same individual, all will be closed and any funds held may be forfeited.
  • Your account password and login credentials are strictly personal and must not be shared with or given to anyone else.

Important: Opening or using an account from outside Casinor's approved locations (such as certain restricted countries or regions) is a violation of these terms. Attempting to bypass these restrictions using a VPN or proxy will result in account suspension.

Section 2

Payments, Deposits & Withdrawals

The following rules apply to all financial transactions on Casinor:

Deposit

  • The minimum deposit amount is ৳200. The maximum varies depending on the payment method.
  • Only payment methods registered in your own name may be used.
  • Deposits made using third-party accounts or borrowed cards will be reversed and the account may be subject to investigation.

Withdraw

  • Withdrawals are typically processed within 15 minutes to 24 hours.
  • Minimum withdrawal ৳ 500.
  • KYC verification may be required before processing a large withdrawal for the first time.
  • Withdrawal requests cannot be cancelled within 48 hours of submission.
Payment MethodsMinimumProcessing TimeHandling Fee
Mobile Pay৳20015–30 minutesZero
Nagad৳20015–30 minutesZero
Rocket৳30030–60 minutesZero
DBBL Net Banking৳ 5001–4 hoursZero
Special Note

Casinor does not charge any handling fees. However, your mobile banking provider may apply their own charges — this is beyond Casinor's control.

Section 3

Bonus, Promotion & Offer Terms

All bonus and promotion offers at Casinor come with specific terms attached. Failure to comply with those terms may result in the bonus and any associated winnings being forfeited.

  • Wagering Requirement: Every bonus carries a specific wagering requirement (e.g. 20x or 30x). The bonus cannot be withdrawn until this requirement has been met.
  • Validity: Most bonuses have a set expiry period. Any unused bonus will be automatically forfeited once it expires.
  • Game Contribution: Not all games contribute equally to wagering requirements. Slots typically count at 100%, while Live Casino and sports bets are calculated at different rates.
  • One bonus, one time: The welcome bonus can only be claimed once. Attempting to claim it again by creating a new account is considered fraud.
  • Cash vs. Bonus Balance: Bonus balance cannot be withdrawn directly. Once wagering requirements are met, the bonus converts into real balance.

Casinor clearly lists the terms for all bonuses on the promotions page. Before accepting any offer, click the "View Terms" link to read the full details.

Section 4

Betting & Gaming Rules

Casinor maintains a fair and transparent betting environment. The following applies to all users:

Bet Acceptance

  • Once a bet is confirmed, it generally cannot be changed or cancelled, unless the cash-out feature is active.
  • If incorrect odds are displayed due to a technical error, Casinor reserves the right to void or adjust the affected bets.
  • Odds in in-play betting change continuously. If a bet is placed at incorrect odds due to server lag, Casinor will investigate the matter.

Prohibited Activities

  • Participation in match fixing or any manipulation of game outcomes.
  • Placing bets using automated bots or scripts.
  • Systematic attempts at arbitrage betting or bonus abuse.
  • Using multiple accounts to gain a betting advantage.
Game Fairness

All game outcomes on Casinor are determined by a certified RNG (Random Number Generator). No game result can be predetermined or manipulated.

Section 5

Security, KYC & Identity Verification

Casinor complies with international Anti-Money Laundering (AML) policies. As a result, identity verification may be required in certain situations.

When is KYC required?

  • When making a significant withdrawal for the first time.
  • If unusual transaction patterns are detected on the account.
  • If bonus abuse is suspected.
  • If there is reason to suspect multiple accounts.

What documents are typically required?

  • A clear photo of your National ID (NID) or passport.
  • A utility bill or bank statement (within the last 3 months) as proof of address.
  • Proof of payment method ownership (if required).

Documents submitted for KYC verification are usually reviewed within 24–48 business hours. In some cases, additional time may be required.

Section 6

Account Suspension, Closure & Appeals

Casinor reserves the right to temporarily or permanently close any account under the following circumstances:

  • Clear violation of terms and conditions.
  • Suspected fraudulent activity or money laundering.
  • Opening an account using false information.
  • Bonus or promotion abuse.
  • Opening or using an account on behalf of a minor.

Closed at User's Request

To close your account, submit a request via live chat or email. Please withdraw any available balance before closure. Permanently closed accounts may not be eligible for reopening.

Appeals Process

If you wish to appeal an account closure, you may submit a written appeal to our support team within 30 days. Casinor reviews all appeals impartially.

Section 7

Liability, Dispute Resolution & Changes

Casinor is committed to providing a transparent and fair service. However, our liability is limited in certain respects:

  • Casinor is not liable for any losses resulting from internet disconnection or faults with the user's device.
  • Casinor is not directly liable for delays or errors caused by third-party payment providers.
  • In the event of service disruption caused by natural disasters, cyberattacks, or other unforeseen circumstances, Casinor will work to restore services as quickly as possible.

Dispute Resolution

If you have a dispute or complaint, contact Casinor's support team first. If it remains unresolved within 7 business days, the matter will be referred to an independent appeals authority.

Changes to Terms

Casinor may update these terms at any time. Notice will be given 7 days in advance via your registered email or on the platform. Continued use of the site after any changes constitutes acceptance of the updated terms.

These terms are governed by international gaming law and Casinor's operating license. In the event of any dispute, the decision of the licensing authority shall be considered final.

FAQ

Frequently Asked Questions About Terms & Conditions

Casinor itself does not charge any withdrawal fees — that is a direct platform policy. However, your mobile banking provider (such as Mobile Pay or Nagad) may apply their own transaction charges, which are outside Casinor's control. The minimum withdrawal amount is ৳ 500. Regarding the maximum: standard accounts can withdraw up to ৳ 50,000 per day. This limit may be higher for accounts that have completed KYC verification. Separate limits apply to VIP and higher-tier members — please contact support directly for those details.

The KYC (Know Your Customer) verification process is simpler than it sounds. You typically need three things: (1) Proof of identity — clear photos of the front and back of your National ID (NID) or passport; (2) Proof of address — any utility bill, bank statement, or telephone bill showing your name and address, issued within the last 3 months; (3) Selfie — you may occasionally be asked to take a selfie holding your NID. Results are usually communicated within 24–48 business hours of document submission. In most cases, a clear photo taken with a mobile camera is perfectly sufficient — no separate scanner needed.
Get Started

Got the terms down? Join Casinor now

Sign up in just 2 minutes on a secure, transparent platform built for Bangladesh.

18+ SSL Secured Mobile Pay / Nagad Support 24/7 Bangla Support
বাংলা