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Casinor Privacy Policy — Your Information Is Safe With Us

When you use Casinor, we collect certain information about you. This policy clearly explains what data we collect, why we collect it, how we keep it secure, and what rights you have.

Last Updated: January 2026
256-bit
SSL Encryption
0
Third-Party Sale
7 days
Data Deletion Timeframe
What This Policy Covers
What Information Is Collected How Your Information Is Used Cookie & Tracking Policy Your Rights & Controls Data Protection Practices Contact & Complaints
Table of Contents
Terms & Conditions Responsible Gaming
Introduction

Your Privacy Matters to Us

Millions of people visit Casinor every day — placing bets, playing games, and making payments. These activities naturally generate certain data. This page explains what we collect, why we collect it, and whether we ever share it with anyone.

We want you to have a clear picture of what happens with your data. We've kept this policy straightforward and easy to understand, with no hidden details. If you have any questions, feel free to reach out to support directly.

Casinor's Commitment: We never sell your personal information to advertising agencies or third parties. Your data is used solely to provide our services and improve the platform.

Core Principles

6 Core Privacy Principles

Minimal Data Collection
Casinor only collects data that is genuinely necessary to provide its services. No excessive or unnecessary data is gathered.
Encryption Protection
All data is stored with SSL 256-bit encryption. Passwords are never kept in plain text — they are stored in hashed and salted form.
Never Sold to Third Parties
Casinor never sells or transfers your name, phone number, or financial details to any advertising agency or data broker.
Your Controls
You can view, correct, or request deletion of your data at any time.
Defined Retention Period
Each type of data has a defined retention period. Once it expires, the data is automatically deleted or anonymized.
No Access Without a Need
Casinor staff can only view specific information when required for their role — no one has unrestricted access.
Section 1

What Information Is Collected

Casinor collects information from three main sources:

What You Provide Yourself

  • At registration: name, mobile number, date of birth, and email.
  • During KYC verification: national ID or passport and proof of address.
  • During payment: mobile banking number (Mobile Pay, Nagad, Rocket).
  • When you contact support: chat messages and details of your query or complaint.

Automatically Collected Information

  • Device information: device type, operating system, and browser.
  • Network information: IP address, connection type.
  • Usage data: pages visited, time spent, and bets placed.
  • Cookie and session data (see Section 4 for details).

What We Receive from Third Parties

  • Payment provider transaction confirmation.
  • KYC verification — identity confirmation data.
  • Risk assessment from fraud detection services.
Data TypePurposeRetention Period
Name & IdentityAccount & KYC5 years after account closure
Mobile NumberSecurity & ContactUntil Account Is Active
Transaction HistoryFinancial Records & Disputes7 years (legal obligation)
IP AddressSecurity & Fraud Prevention90 days
Betting HistoryAnalytics & Dispute Resolution3 Years
Section 2

How Your Information Is Used

Casinor uses your information only for the purposes listed below — nothing else:

  • Service Delivery: Managing accounts, processing payments, and delivering betting services.
  • Ensuring Security: Detecting and preventing fraud, money laundering, and unauthorized access.
  • Platform Improvement: Understanding which features are used most to improve our product.
  • Legal Obligations: Meeting requirements from licensing authorities or law enforcement agencies.
  • Personalized Experience: Showing promotions and recommendations tailored to your preferences.
  • Contact: Sending important updates, security alerts, and support-related messages.
Marketing Communications

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time from your account settings. However, security and transaction-related messages cannot be turned off.

Section 3

Data Sharing — When & With Whom

Casinor does not sell your data. However, to deliver our services, we share limited information with a number of trusted partners:

  • Payment Providers (Mobile Pay, Nagad, Rocket): To process transactions. Only the necessary payment details are shared.
  • Identity Verification Provider: During the KYC process. Only identity document details — not account balance.
  • Fraud Detection Services: For analyzing suspicious activity. Data is kept anonymized.
  • Game Software Provider: For running games. Game-related data only, not personal information.
  • Law Enforcement: Only when required by a court order or legal obligation.

If Casinor undergoes any business restructuring or merger, users will be notified in advance and will have the option to request deletion of their data.

Section 4

Cookies & Tracking Technologies

Casinor uses cookies and similar technologies. Cookies are small text files stored in your browser.

Required
Session Cookie
Keeping you logged in and retaining your bet slip. Disabling these cookies will prevent the site from functioning properly.
Required
Security Cookie
Used for CSRF protection, blocking unauthorized access, and bot detection.
Analytics
Performance Cookie
Which pages get the most traffic, how load times perform — this information is used to improve the platform. All data is anonymized.
Preferences
Preference Cookie
Remembers your language, theme, and display preferences. Disabling these cookies means you'll need to reset your preferences each time.
Cookie Controls

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect login and payment functionality.

Section 5

Data Protection Practices

Casinor uses multiple layers of security to protect your information:

  • Transmission Security: All data transfers are secured with TLS 1.3 and 256-bit SSL encryption.
  • Storage Encryption: Sensitive data in our databases is stored with AES-256 encryption.
  • Password Hashing: Passwords are hashed and salted using the bcrypt algorithm — they cannot be read by anyone.
  • Access Control: Staff can only access the data necessary for their specific role.
  • Regular Audits: Third-party security experts conduct regular vulnerability assessments.
  • Data Center Security: Physical security, backup systems, and disaster recovery plans are actively in place.

Limitations: No online platform can guarantee 100% security. In the event of a data breach, Casinor will notify affected users within 72 hours and take immediate action.

Section 6

Your Data Rights

You have full rights over your data at Casinor. You can submit any of the following requests to our support team:

Right to Access
You can request a copy of the information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
After closing your account, you can request deletion of your data (beyond what is legally required to be retained).
Right to Portability
You can request an export of your data in a machine-readable format.
Right to Restrict Processing
You can request that we restrict how your data is used for specific purposes.
Right to Object
You can object to marketing communications or profiling.

Data requests are typically responded to within Within 30 days Provided. Complex requests may take up to 90 days — you will be notified in advance if that is the case.

Section 7

Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact Casinor:

  • Live Chat: Get instant help in Bangla, available 24/7.
  • Email: privacy@casinor.bet — dedicated address for privacy-related inquiries.
  • Support Email: support@casinor.bet — for general inquiries.

After submitting a complaint, you'll receive an initial acknowledgment within 3 business days. Full resolution may take up to 30 days.

If you are not satisfied with Casinor's response, you have the right to file a complaint with our licensing authority or an international data protection body.

FAQ

Frequently Asked Questions

Questions About Casinor's Privacy Policy

After registering on Casinor, your welcome bonus is automatically credited to your account on your first deposit — no separate code needed. Within seconds of the deposit being confirmed, the bonus balance will appear in the "Bonus" or "Wallet" section of your account. The bonus amount depends on your deposit, and is generally up to 100%. Please note that bonus balance cannot be withdrawn directly — specific wagering requirements must be met first. Full details are available on the promotions page or via the "View Terms" link on the bonus.

No special setup is needed for Casinor's Live Casino — simply log in to your account and select "Live Casino" from the menu. You'll find a range of tables including Baccarat, Roulette, and Blackjack. Click on any table you like, and the live video stream will open along with betting options. A stable internet connection helps — 4G or a reliable Wi-Fi signal will keep the video running smoothly without buffering. It works just as well on mobile. If it's your first time, you can watch some tables as a spectator before placing any bets, which is a great way to get familiar with the interface.
Secure Platform

Your Data Is Safe — Join Casinor Today

You've read our Privacy Policy. Now get started with confidence — on Bangladesh's most secure betting platform.

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