The most common questions about using Casinor are all in one place here. Every answer is written in plain, straightforward English — no confusing language. Use the categories or search if needed.
Casinor's referral program is straightforward — refer a friend, have them register and make their first deposit, and you'll automatically receive a bonus.
Step-by-step process:
- Log in to your account and go to the "Refer & Earn" section in the profile menu.
- Copy your personal referral code or link.
- Share that link or code with your friend — make sure they use it when registering.
- Once your friend completes registration and makes their first minimum deposit of ৳500, a ৳200 bonus will be credited to your account.
- The more your friend bets, the more referral commission you earn — and it keeps going.
There's no cap on referral bonuses — the more friends you refer, the more you earn. However, if multiple accounts are registered from the same mobile number or device, bonuses may be forfeited.
This issue is usually caused by one of three things: cached data, an outdated version, or a poor internet connection. Try the steps below in order:
Try this first (works in 90% of cases):
- Go to Phone Settings → Apps → Casinor → Clear Cache → reopen the app.
- Check your internet connection; try both WiFi and mobile data.
If an update is needed: Casinor is a PWA (Progressive Web App) — no app store updates required. Open casinor.bet in your mobile browser, clear the browser cache (Ctrl+Shift+Delete or Settings → Clear Browsing Data), then reload the page. If you have an old icon on your home screen, delete it and re-add it via "Add to Home Screen".
For iOS users: Open in Safari → tap the Share icon → Add to Home Screen. Chrome on iOS has some PWA limitations, so Safari works best.
If none of the above works, reach out via live chat — sending a screenshot will help us resolve it faster.
No, not at all. Casinor requires all players to be at least 18 years old to register — this is a condition of our international gaming license and is strictly enforced to protect minors.
You must provide your date of birth during registration, and the system automatically calculates your age. If you are under 18, the registration process cannot be completed.
During withdrawals or in suspicious circumstances, Casinor may request a National ID (NID) or other age verification documents. If someone registers with false information and is later found out, the account may be suspended and the balance forfeited.
For parents: If a family member is engaged in suspicious activity, contact us at support@casinor.bet — we'll act promptly.
Yes, in addition to cricket, Casinor offers betting on 20+ sports including football, tennis, badminton, basketball, volleyball, table tennis, and e-sports.
Steps to bet on football:
- Log in and click "Sports Events" or "Sportsbook" in the menu.
- Select "Football" from the sports list on the left side.
- Pick your league — Premier League, La Liga, Bundesliga, Champions League, BPL, and more are all available.
- Once you select a match, various markets will appear: match winner, both teams to score, total goals, handicap, and more.
- Click on the odds → enter your stake in the bet slip → press "Place Bet".
You can bet at real-time odds on live matches — this is called "in-play betting". Odds change every few seconds.
Enabling Two-Factor Authentication (2FA) on Casinor means you'll need to enter both your password and a mobile OTP every time you log in — so even if someone gets hold of your password, they still can't access your account.
Steps to enable 2FA:
- Log in and click the profile icon → select "Security Settings".
- Enable the "Two-Factor Authentication" option.
- A verification OTP will be sent to your registered mobile number — use it to confirm.
- From now on, every login will require a new OTP — each code is valid for 15 minutes.
To disable 2FA, go to the same settings page, turn it off, and confirm with a mobile OTP.
Tip: Especially if you have Mobile Pay or Nagad linked to your account, keeping 2FA enabled is always a good idea.
A lot of users aren't sure where to find Casinor's promotions. You'll actually find all offers in two places:
1. Without logging in: Scrolling down the homepage shows active promotion banners. However, personal bonus details are only visible after logging in.
2. After logging in: The "Promotions" or "Offers" menu lists all active and upcoming offers — complete with expiry dates, terms, and a claim button.
How often do they change?
- Weekly cashback resets every Monday.
- Special promotions for major tournaments (IPL, BPL, FIFA) are announced in advance.
- Personal bonuses like birthday offers are applied automatically.
- Flash offers are sometimes only available for 24–48 hours.
To stay on top of new promotions, keep SMS and email notifications enabled in your account settings.
Some account details can be updated on your own; others require assistance from our support team.
You can update yourself:
- Profile photo and display name — via Account Settings → Profile.
- Preferred contact language — Bangla or English.
- Notification preferences — turn SMS and email alerts on or off.
You'll need to change it through support:
- Changing your mobile number: Contact us via live chat or at support@casinor.bet with your old and new number. You'll need to submit a photo of your NID for identity verification. The process is completed within 24–48 hours.
- Changing your legal name: If your name has changed due to marriage or legal reasons, submit a request along with the relevant supporting documents.
Before changing your mobile number, confirm whether it needs to match the one linked to your payment method (Mobile Pay/Nagad).